Rapid Response · Maintenance agreement
Most pavement contracts are a price for work already decided on. This is the opposite: a commitment about how fast we answer when something on your property becomes a problem — plus the annual assessment that means fewer things do.
The windows
These are the numbers in the agreement. They are measured from a written request during the work week, and they are the reason the product exists.
| Request type | Rapid Response |
|---|---|
| Safety hazardOpen pothole, trip hazard, exposed base, blocked fire lane | Set in agreement |
| Service requestNon-urgent defect reported by a tenant, resident or inspection | Set in agreement |
| Scheduled workApproved repairs placed on the schedule | Set in agreement |
| Assessment report deliveryWritten condition report after a site walk | Set in agreement |
Response windows are committed in the written agreement and confirmed per property, because a lot with three tenants and a lot with forty are not the same obligation. Ask for current terms. Sealcoating is always weather-dependent — it goes down when the surface will hold it.
Scope
The right-hand column is the important one. An agreement that lists only what it includes is describing a brochure; this is what actually arrives, and what still gets quoted separately.
The annual crack-sealing allowance is set from the condition report at signing, so a property with 400 linear feet of cracking is not paying for a property with 4,000. Work beyond the allowance is quoted at member rates.
Winter
Sealcoating stops when the surface drops below about 50°F. The damage does not stop — it accelerates, because water sitting in an open crack expands every time it freezes.
Hot-applied rubberized sealant keeps water out of the base. Done before a freeze it is maintenance; done after, it is patching.
Freeze-thaw opens potholes fastest in February. Trip and tire hazards get remediated inside the safety window regardless of month.
Reports written in winter give you a documented scope before spring bidding opens, and dates locked before the peak-season backlog forms.
How it works
01
We walk the property with you or on our own, measure it, and photograph every defect. This is the free assessment — it happens whether or not an agreement follows.
02
You get a written PDF: measured areas, a photographed defect log, remaining service life, and repairs split into this year, next year and monitor.
03
The agreement is priced off that report — square footage, condition and how much crack sealing the property actually needs. Not a package tier you get sorted into.
04
Requests come in by email or phone and are answered inside the committed window. One assessment a year keeps the report current, and the budget forecast lands before your budget season.
The offer
Nobody should sign a maintenance agreement for a property that has not been measured. The walk and the written report come first, at no charge, and the agreement is priced off what they find.
If the report shows the pavement is in good shape, the honest recommendation is a smaller agreement or none at all. Call (610) 510-6622 and ask for the walk.
The report is yours regardless of who does the work. If it says the pavement has four good years left, that is what it will say.
Answers
An annual pavement maintenance agreement for commercial properties in Delaware and Chester County. It puts committed response windows in writing, and includes an annual condition assessment, priority scheduling ahead of non-agreement work, and cold-weather crack and pothole repair. Windows and inclusions are set in the agreement.
Off the condition report, not off a tier. Price is a function of total square footage, current pavement condition, and the crack-sealing allowance the property needs. Portfolios are priced across the portfolio rather than per site.
No, and that is deliberate. Sealcoating is a scheduled capital item priced by square foot, and rolling it into a maintenance fee would either inflate the fee for properties that do not need it yet or under-fund the ones that do. Agreement holders get priority scheduling and member pricing on it.
An open pothole, a trip hazard, exposed base course, or anything blocking a fire lane. Those are prioritized ahead of scheduled work under an agreement. If you are not sure whether something qualifies, report it and we will classify it — nobody is penalized for over-reporting.
Yes, and winter is when it earns its keep. Crack sealing, pothole patching and trip-hazard remediation all run in cold weather. Freeze-thaw is what turns a sealed crack into a failed base, so the months when sealcoating is impossible are exactly the months when the repair work matters most.
Agreements run annually, with multi-year terms available for portfolios. Either party can decline renewal at the end of a term. We do not use automatic multi-year rollovers.
You may not need to. Start with the free assessment — it is written to be useful regardless of who does the work, and if it says your current contractor is keeping the pavement in good condition, that is what it will say. Plenty of assessments end there.